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Home Service Group Inc.: Ottawa's Local, Independant Service Experts
246 Rochester St. • Ottawa, ON • K1R 7N1 • info@homeservicegroup.ca • 613.233.1115 • Fax 613. 237.1080
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28 January, 2010

Randall J. MacKenzie
General Manager
Reid Heating and Cooling
246 Rochester Street
Ottawa, On

Dear Mr. MacKenzie:

My wife and I would like to thank you and your staff for the excellent service you have given us in the installation of our new Lennox G71 furnace. As you know, I did estimates from other companies but I chose Reid because of the complete, clear and professional way you took time to explain all necessary aspect of the Lennox G71. The furnace has now been in operation for two days and is operating exactly as you said it would to our complete satisfaction.

I would like you to personally thank your installers: Petor, Brendan and Bradely. They did an excellent job. They arrived on time and immediately went about installing the furnace and left the work area clean after about five hours. I was particularly impressed with Petor’s knowledge and the professional way he went about his work. He also helped Brendan and Bradley when required.

When the time comes to install the air conditioner, I would grateful if Petor and his crew were available. I realize that your scheduling could be a problem, but I would adjust my time to meet Petor’s availability. Thank you again, Randall, for making this timely event seamless and even pleasurable.

Sincerely,
Don Davis

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246 Rochester St. • Ottawa, ON • K1R 7N1 • info@homeservicegroup.ca • 613.233.1115 • Fax 613. 237.1080
 

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