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Home Service Group Inc.: Ottawa's Local, Independant Service Experts
246 Rochester St. • Ottawa, ON • K1R 7N1 • info@homeservicegroup.ca • 613.233.1115 • Fax 613. 237.1080
 
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Dear Mr. Magliochetti:

RE: Installation of Air Conditioner on June 10, 2008

I would like to advise you of the wonderful service which was provided by your employees. Over the past weekend our 19 year old Lennox air conditioner decided to leave this world. As I was away for the weekend my wife was tasked with locating a repairman. Due to the humid weather it was understandable that most of the service technicians were booked solid. However, my wife did manage to locate a technician from Ancor because we had used them in the past.

Unfortunately, the technician who arrived from Ancor was most unhelpful and left my wife feeling extremely upset. He ended up charging her $150.00 and informing her that we needed a new AC unit which we could purchase from Anchor for $4,000.

I decided to call the Home Service Group and was put in contact with Jamie Ladouceur who immediately gave me an extremely competitive quote on a new Lennox AC unit. Mr. Ladouceur said that he would be able to install the new unit by Friday of this week. I was most impressed with his customer service and his knowledge of the products.

Much to my surprise I receive a phone call on Tuesday morning from a representative of your office informing me that due to a scheduling quirk there was a technician available to install our new AC unit that morning.

Gus Laferriere arrived promptly and was extremely professional. My wife was most impressed with his friendly demeanour and his ability to explain to my wife what he was doing and why it was beneficial. She complimented him on his tidiness and his thoroughness.

Scott Robertson

  BBB Accredited Business  
 

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Reid: Heating, Cooling, and Indoor Air Quality Accurate Security Ottawa Valley Carpet Cleaning Centennial Fireplaces Renato's Gas Piping — certified, licensed technicians for all your gas service needs Mr. Rental Tank: Hot Water Tank Rentals The Duct Scrubber — Ottawa's Best Duct Cleaning Service
             
246 Rochester St. • Ottawa, ON • K1R 7N1 • info@homeservicegroup.ca • 613.233.1115 • Fax 613. 237.1080
 

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